Zuma Payroll & Processing Names Michael Day Head of Client Success
Zuma Payroll & Processing Names Michael Day Head of Client Success
Customer Service Expert and Payroll Industry Leader to Oversee Customer Service Tea
Melville, New York - June 18, 2024 - Zuma Payroll & Processing ("Zuma"), a leading payroll, processing, and talent management software provider, today announced that Michael Day has been named Head of Client Success. Day, who has extensive customer service experience in the payroll industry, will lead Zuma’s client service team and serve as an additional senior-level resource to respond to customer inquiries. He will report to Alisa McMahon, Director of Operations at Zuma.
In addition to Day, Zuma’s client success team includes industry specialists with expertise in payroll, tax, human resources, and employee benefits. The company also has a dedicated team of customer service representatives to support construction and union payroll clients.
“Zuma prides itself on putting customers at the heart of everything we do,” said McMahon. “We are excited to have Michael lead our customer service team and further elevate the client experience. Bringing Michael on board highlights our commitment to investing in our people to ensure we maintain exceptional levels of client service.”
“Zuma is a perfect fit for my experience and background leading client service teams in the payroll industry,” said Day. “I’m proud to be part of an organization where clients consistently rank our customer service as a competitive advantage. I’m excited to scale and strengthen our customer service operation as we expand our team and product portfolio.”
Over the past twelve months, Zuma has grown its client base by more than 30 percent and added several experienced payroll and human capital consultants to support its customers' needs. The company has continued to expand its product portfolio to meet the growing demand for innovative payroll and human capital solutions. Most recently, Zuma launched a Human Resources Support Services offering, providing a dedicated human resources expert to advise and consult to help its clients navigate workplace issues or complexities.
Before joining Zuma, Day led the client support team at Payroll Dynamics, where he supported more than 85+ remote companies to help solve issues, answer questions, train, and advise on payroll/account discrepancies. He was also responsible for processing payroll for 25+ companies. Prior to that, Day spent six years as a senior customer service representative at a leading national retail brand.
About Zuma Payroll & Processing
Founded in 2006, Zuma provides critical payroll and human capital solutions to growing businesses. Zuma combines innovative, cloud-based technology and personalized service to help companies better manage their operations. In addition to payroll processing, Zuma delivers comprehensive human capital management (HCM) solutions that integrate business functions into a single source. Based in Melville, NY, Zuma has been recognized as one of America’s fastest-growing companies by Inc. For more information, please visit https://www.zumapay.com/.
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